refund and Returns Policy

Returns

We accept returns only for defective, damaged, or incorrect products received by the customer.

To be eligible for a return:

The product must be defective, damaged, or incorrect.
You must request a return within 7 days of receiving the order.
The product should be unused and returned with its original packaging.
Proof of purchase (Order ID or Invoice) is required.

Non-Returnable Items

We do not accept returns for:

Products damaged due to misuse or improper handling.
Products returned after the return window has expired.
Products without original packaging or proof of purchase.
Change of mind or personal preference.

Exchanges

We offer exchanges for products that are:

Damaged during shipping.
Defective.
Incorrectly delivered.

If the requested replacement is unavailable, we may issue a refund or provide an alternative product.

Return Process

To request a return or exchange:

Contact our support team within 7 days of delivery.
Share your Order ID and photos showing the issue.
Our team will review your request within 2–3 business days.
Once approved, we will provide return instructions.

Refunds

After receiving and inspecting the returned product:

Approved refunds will be processed within 5–10 business days.
Refunds will be issued to the original payment method.
Shipping charges are non-refundable unless the error was ours.

Return Shipping

If the return is due to a defective, damaged, or incorrect product, we will bear the return shipping cost.

For all other approved returns, the customer may be responsible for return shipping charges.

Contact Us

If you have any questions regarding returns or exchanges, please contact us.

Email: support@novasite.sbs
Website: https://novasite.sbs it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.